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Customer Service & Experience West 2023

Name: Customer Service & Experience West 2023
Start: 2023-05-10T00:00:00+09:00
End: 2023-05-11T23:59:59+09:00

カスタマーケア / 広告/マーケティング / 小売/リテールマーケティング

2023-05-10から2023-05-11

【CXカンファレンス】

ロイターが主催するCustomer Service & Experienceは、世界最大かつ最も影響力のあるブランドのリーダーが集まり、サービス＆エクスペリエンスの新たな基準を打ち立てます。顧客中心主義への変革の基盤となる適切なツール、実世界のベンチマーク、組織戦略について最先端の事例を学ぶことを可能にしています。

Customer Service & Experienceは、北米西海岸と東海岸で開催されています。

主催者サイトへ　

基本情報：

国/地域: アメリカ合衆国

都市名: カリフォルニア州サンディエゴ

参加者数: 350名〜

スピーカー: 30名〜

セッション数: 20セッション〜

イベントタイプ: カンファレンス

◆主要な登壇者：最新のスピーカーリスト

注目の登壇者2022年2021年2020年2019年

Dilip Bhatia, Chief Customer Experience Officer, レノボ/Lenovo (2022)
Alison Taylor, Chief Customer Officer, アメリカン航空/American Airlines (2022)
Andre Persaud, Chief Retail Officer, ライトエイド/Rite Aid (2022)
Rachel Kobetz, SVP & Global Head of Design, エクスペディアグループ/Expedia Group (2022)
Marlene Kolodziej, VP Centralized Services, リコー/Ricoh USA (2022)
Allison Ool Holman, Senior Director Store Design, Innovation & Experience, ウォルマート/Walmart (2022)
Lance Gruner, EVP Global Customer Care, マスターカード/Mastercard (2021)
Sarah Kleinman, VP Global Digital Experience, ノースフェイス/The North Face (2021)
Dan Mohnke, VP, eCommerce, 日産ノースアメリカ/Nissan North America (2021)
Rachna Dayal Goel, Global Director Transforming CX, ジョンソンアンドジョンソン/Johnson & Johnson (2021)
Karen Mitchell, Senior Director of Service Enablement, マリオットインターナショナル/Marriott International (2020)
Maithili Shenoy, Vice President of Global Market Place Operations, ナイキ/Nike (2020)
Jim Rodden, Director Customer Care, ニーマンマーカス/Neimanmarcus (2020)

Dilip Bhatia, Chief Customer Experience Officer, レノボ/Lenovo
Amy Shore, Chief Customer Officer, Nationwide
Alison Taylor, Chief Customer Officer, アメリカン航空/American Airlines
Katya Andresen, Chief Digital & Analytics Officer, Cigna
Peter Palli, Chief Commercial Officer, オムニホテルズ＆リゾーツ/Omni Hotels & Resorts
Lili Tomovich, Chief Marketing & Experience Officer, バークレイズ/Barclays US
Andre Persaud, Chief Retail Officer, ライトエイド/Rite Aid
Nate Rempe, Chief Operating Officer, Omaha Steaks
Ashu Roy, CEO, eGain
Diane O’Hara, SVP Customer Advocacy & Insights, CVS Health
Tricia Price, SVP Brand Strategy, Marketing & Customer Experience, GM Financial
Wilson Nieves, SVP Customer Experience, シチズン時計グループ/Citizen Watch Group
Rachel Kobetz, SVP & Global Head of Design, エクスペディアグループ/Expedia Group
Teresa Anania, SVP Global Customer Success, Renewals & Customer Experience, Zendesk
Dan Mohnke, VP eCommerce, 日産自動車/Nissan USA
Jeff Shah, VP Customer Service, ニューヨークタイムズ/New York Times
Eric Burton, VP Customer Experience, コムキャスト/Comcast
Utibe Bassey, VP Customer Experience, Dominion Energy
Marlene Kolodziej, VP Centralized Services, リコー/Ricoh USA
Ronald Benjamin, Senior Director Guest & Employee Experience, Chipotle
Allison Ool Holman, Senior Director Store Design, Innovation & Experience, ウォルマート/Walmart
Michelle Huenink, Director Customer Experience & Support, マイクロソフト/Microsoft
Melissa Jimenez, Director, Reliant Digital, NRG Energy
Antonia Hock, Global Head, Ritz-Carlton Leadership Center

Marc Cannon, Chief Customer Officer, AutoNation
Marshae Mansfield, Chief Customer Officer NA, レノボ/Lenovo
Amy Shore, Chief Customer Officer, Nationwide
Tom Karinshak, Chief Customer Experience Officer, コムキャスト/Comcast
Lance Gruner, EVP Global Customer Care, マスターカード/Mastercard
Michael Stutts, CCO, Bloomin’ Brands
Sarah Kleinman, VP Global Digital Experience, ノースフェイス/The North Face
Annmarie Reynolds, VP, Chief Customer Officer, The AES Corporation
Julie Foster, Vice President Customer Experience, Medtronic
Dan Mohnke, VP, eCommerce, 日産ノースアメリカ/Nissan North America
Katie Miller, VP Client Services & Fan Experience, オーランド・マジック/Orlando Magic
Rachna Dayal Goel, Global Director Transforming CX, ジョンソンアンドジョンソン/Johnson & Johnson
Brian Berger, CEO & Founder, Mack Weldon
Doug Chaulk, Senior Director Global Legal Premier Support, トムソン・ロイター/Thomson Reuters
Doug Kramon, Senior Director Fan Support & Customer Care Ops, ESPN
Ana Guzman, Director CRM & Customer Engagement, TGI Fridays
Maly Bernstein, VP, eCommerce, CVS Health

Aldine Shamir, GVP, Customer Engagement & CRM, ウィンダムホテルズアンドリゾート/Wyndham Hotels & Resorts
Ian Schmehl, Vice President of Sales, Service & Digital Operations, AT&T Inc
Karen Mitchell, Senior Director of Service Enablement, マリオットインターナショナル/Marriott International
Andy Lisk, Sr Director, Global Customer Experience, イーベイ/eBay
Balakarthik Venkataramanan, Director – Global Partner Management, インテュイット/Intuit
Laurie Lowery, Director of Insight Research, USAA
Sabrina Meditz, Director of Partner Success (B&OP, Platform), Activision Blizzard
Vernon Villasenor, Director, Customer Service Strategy & Operations, ベライゾン・ワイヤレス/Verizon Wireless
Andrea Silas, VP of Technical Support, DreamHost
Young Noble, Director, Customer Experience & Innovation, サムスン/Samsung
Ido Bornstein-HaCohen, Chief Executive Officer, Conversocial
Martin Aliaga, Director – User Research & Digital Experiments, マリオット/Marriott
Gavin Macomber, Senior Vice President, Marketing, First Orion
NJ Zeisler, Principal, Zeisler Consulting
John Pisarek, Director of Retail, Interactions
Rob Lawson, Business Messaging Partnerships, Google
Nick Jiwa, Founder & President, CustomerServ
Michael Replogle, Vice President Operations, CustomerServ
David Johnston, Social Media Manager, TSA
April Sealy, SVP Operations, Elevate
Elizabeth Solomon, Manager – Social Media Care, AMC Theatres
Chester Twigg, Global Chief Customer Officer , ジョンソンアンドジョンソン/Johnson & Johnson
Maithili Shenoy, Vice President of Global Market Place Operations, ナイキ/Nike
Donald Hicks, Vice President, Customer Experience, Twitter
David Kocher, Vice President of Customer Success, GE Digital
Brad Maglinger, Vice President, マリオットインターナショナル/Marriott International
Michelle Huenink, Director, Customer Service and Support, マイクロソフト/Microsoft
Mai Le, Director, Customer Obsession, Uber
Trista Miller, Director Customer Care, Frontier Airlines
Jim Rodden, Director Customer Care, ニーマンマーカス/Neimanmarcus

Lance Gruner, Executive Vice President, Global Customer Care, マスターカード/Mastercard
Stan Friedlander, Former Director/GM, アマゾン/Amazon
Samuel Lee, SVP, Head of Growth, WeWork
Josh Ramsey, Senior Director, Customer Care, Customer Insights & Anecdotes, ヒルトン/Hilton
Nigel Henry, Director, Customer Experience & Compliance, PizzaHut